At Hampers for Him, our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). We are committed to complete transparency, fair dealing, and ensuring both purchasers and gift recipients receive every statutory protection they are entitled to under Australian law.

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Section 1: Your Rights Under the Australian Consumer Law

Under Schedule 2 of the Competition and Consumer Act 2010 (Cth), every product sold by Hampers for Him must meet statutory consumer guarantees. These rights apply automatically to all items (including sale items, gift items, and packaged artisan foods) and cannot be modified or excluded.

1. Consumer Guarantees

We guarantee that all items supplied in our hampers:

• Are of acceptable quality — safe, durable, and free from defects, spoilage, or transit breakage.
• Match the sample or description displayed on our website.
• Are fit for any purpose specified or made known at purchase.
• Have clear title and come with undisturbed possession.

2. Major vs Minor Failures (Your Choice of Remedy)

If a product or gift hamper fails to meet a consumer guarantee:

• Major Failure: (e.g. Broken glassware/bottles in transit, spoiled/unsealed food items, substantially different from description, or unsafe). You (or the gift recipient) have the absolute right to choose between a full refund to the original payment method OR a free replacement hamper/item. We will never force you to accept a store credit or voucher for a major failure.
• Minor Failure: (e.g. A missing minor accessory that can easily be replaced). We will promptly replace the affected item or rectify the issue at zero cost to you within a reasonable timeframe.

3. Gift Recipient Entitlement (Equal Rights Under ACL)

The Australian Competition and Consumer Commission (ACCC) establishes that someone who receives a product as a gift is entitled to the exact same basic rights and remedies as if they had bought the product themselves.

• If you received a Hampers for Him gift box that arrived damaged, defective, or spoiled, you can contact us directly.
• You do not need to ask the person who gifted you the hamper to lodge the claim on your behalf unless you prefer them to.
• We will coordinate a replacement directly to your delivery address or arrange an appropriate statutory remedy.

4. Perishable Goods & Packaged Foods (No Statutory Carve-Out)

There is no “perishable goods carve-out” under the Australian Consumer Law. The statutory consumer guarantee of acceptable quality applies to fresh foods, cheeses, gourmet snacks, and beverages just as it applies to non-perishable goods:

• The “reasonable time” a guarantee applies is determined by the expected shelf life of the item.
• If an artisan cheese, snack, or beverage arrives damaged, compromised, spoiled, unsealed, past its best-before date, or unfit for consumption, you are entitled to an immediate replacement or refund.
• The perishable nature of food supports refusing change-of-mind returns once dispatched, but it never limits your right to claim for faulty, defective, or spoiled goods.

5. Zero Return Freight & No Processing Fees for Faulty Items

• Customer Pays $0 Return Postage: If an item needs to be returned for inspection due to damage or defect, Hampers for Him provides a prepaid Australia Post return shipping label or reimburses reasonable return postage costs.
• No Restocking or Admin Fees: We never charge restocking fees, processing fees, or administrative penalties on faulty returns.
• Full Delivery Fee Refunds: Where a major failure occurs on an order, any delivery fees paid are fully refunded.

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Section 2: Our Change-of-Mind Policy

Under the Australian Consumer Law, businesses are not legally required to accept returns or offer refunds if you simply change your mind, ordered the wrong product, or no longer require the gift. However, to ensure a premium customer experience, Hampers for Him provides the following transparent change-of-mind terms:

1. Cancellations Prior to Dispatch

If you change your mind before your order has been packed or dispatched from our Queensland facility, contact us immediately at [email protected] or 0488 740 669. We will cancel the order and provide a full refund minus any direct third-party payment processing fees incurred.

2. Post-Dispatch Change-of-Mind Exclusions

Once an order has been dispatched with Australia Post or a courier, change-of-mind returns are subject to the following strict safety exclusions:

• Perishable & Edible Products: For health, hygiene, and Food Safety Standards (FSANZ Standard 3.2.2) reasons, we cannot accept change-of-mind returns on hampers containing food, cheese, snacks, confectionery, or alcoholic beverages. Once food products leave our temperature-controlled facility, their safety and integrity cannot be verified for resale.
• Personalised & Custom Gift Boxes: Custom-branded merchandise, engraved items, or custom-curated corporate selections cannot be returned for change of mind.
• Non-Perishable Lifestyle Goods: For hampers containing exclusively non-perishable hardware, grooming tools, or apparel, change-of-mind returns may be accepted within 14 days of delivery provided items are completely unopened, unused, in original packaging, and with return shipping covered by the customer.

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How to Lodge a Claim or Request Assistance

To lodge a warranty, damage, or consumer guarantee claim, please contact our support team: